Author Topic: no warranty  (Read 1793 times)

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Offline Stigmata

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no warranty
« on: March 14, 2012, 04:02:08 PM »
My second booster has come apart just like the first 1 :( and is a bit intermittent so i decided to contact Artisan Vaping as i did when my first one broke.
knowing i only have a few days left on my warranty i was hoping to get yet another replacement(the build quality of these sucks)
and this is the reply i got:(
 
i sent:

HI.
TW Order No :Order #530138
Im having problems with my booster.the end caps have both come loose,but ive learnt to live with this problem as it seems every ones having this issue ,but now its starting to become intermittent and sometimes i need to wiggle it around to make it work .
These are the warranty details i filled in when i first bought it,as you can see im still within my 6 months warranty.what shall i do ?
Name:   **** *****         Date of Purchase: 23/9/2011
What item did you purchase? Tornado Booster
Where did you purchase your item? Totally Wicked  e-liquid UK
Serial Number:  tb3711348
Contact information:
Address:My home address
Email address: my email address
 
Thanks
Gary

the reply :

Gary,
 
I am very sorry you are having problems with your booster.  I wish you would have come to us sooner so we could have assissted you directly.  However, Artisan Vaping no longer handles the customer service issues of the Tornado Booster.  You need to contact Totally Wicked and discuss your issues with them and they will  be happy to help you.
 
Sheila

So im screwed as TW say contact manufacturer but they are no longer dealing with boosters

Offline RichJr

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Re: no warranty
« Reply #1 on: March 14, 2012, 04:04:04 PM »
I've gotten the same email back from artisan. TW said they would replace it if I wanted.

I do everything with my iPhone. Totally Wicked way of life.

Offline jeffj4873

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Re: no warranty
« Reply #2 on: March 14, 2012, 08:18:29 PM »
Good info to know, shouldn't do one with doing another.

Offline RichJr

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Re: no warranty
« Reply #3 on: March 14, 2012, 08:22:27 PM »
I've gotten the same email back from artisan. TW said they would replace it if I wanted.

Forgot to mention, it depends where you bought it from. I you bought it from artisan they will replace it. If TW then they will replace it through artisan for you. That's just how it works.

I do everything with my iPhone. Totally Wicked way of life.

Offline Customer Service Rep (US)

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Re: no warranty
« Reply #4 on: March 16, 2012, 06:36:41 AM »
Stigmata,

I am sorry you had trouble with Artisan. If you contact C/S in the UK they may be able to assist.

0845 602 9661

Thanks,
Daniel
Kind Regards,
Daniel Leissler
Client Services Main Line - 888-761-9425